Friday, December 30, 2005

Vonage Reviewed

Ok we are starting the reviews with what is probably the most well known name in Voice Over IP providers, Vonage. I scoured for personal reviews of people who have used the service. My own personal review from the multitude of reviews I read is that it is a good service, most of the time. Naturally the bad news travels faster. Most of the reviews that I read that gave Vonage a bad review had to do with customer service. The service always seemed to work fine. However, getting hold of somebody to get a problem (billing or porting numbers, etc..) fixed seems to be the biggest complaint.

There is one particular customer who had a really bad experience with them. He has even committed his own site to telling people about it. That site will not be posted because of the language the site uses to express is dissatisfaction with the service. From what I have read so far my recommendation would be to go with one of the smaller services that will give you just as good a price, but will more likely go out of their way to give you good service since they are small.

p.s. It has also been brought to my attention that Vonage does charge a recovery fee of some kind for $1.50 and also charges a cancellation fee. This too is something a lot of the smaller providers are not doing.

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